Streamlining Warranty & Customer Engagement
Client Overview
Securenet is a leading electronics company offering a wide range of products with warranty support and promotional schemes. As their customer base expanded, they needed a seamless digital solution to manage after-sales services, partner agreements, and customer incentives.
The Challenge
Securenet faced operational inefficiencies including slow warranty processing, lack of transparency in promotional schemes, cumbersome repair tracking, and limited customer engagement. These challenges impacted customer satisfaction, brand perception, and internal efficiency.
Our Solution
Creative Studio 24 designed and implemented a fully digital platform to automate after-sales operations and partner management. The solution streamlined workflows, improved communication, and enabled real-time tracking, all through a user-friendly and responsive system.
Results
- Processing time reduced by 4x across warranty and scheme operations
- 60% increase in self-service engagement from customers
- Fully digitized partner management workflows
- Improved customer satisfaction and stronger brand trust
- Centralized data with full audit capabilities for management
Streamlining Warranty & Customer Engagement
Client Overview
Securenet is a leading electronics company offering a wide range of products with warranty support and promotional schemes. As their customer base expanded, they needed a seamless digital solution to manage after-sales services, partner agreements, and customer incentives.
The Challenge
Securenet faced operational inefficiencies including slow warranty processing, lack of transparency in promotional schemes, cumbersome repair tracking, and limited customer engagement. These challenges impacted customer satisfaction, brand perception, and internal efficiency.
Our Solution
Creative Studio 24 designed and implemented a fully digital platform to automate after-sales operations and partner management. The solution streamlined workflows, improved communication, and enabled real-time tracking, all through a user-friendly and responsive system.
Results
- Processing time reduced by 4x across warranty and scheme operations
- 60% increase in self-service engagement from customers
- Fully digitized partner management workflows
- Improved customer satisfaction and stronger brand trust
- Centralized data with full audit capabilities for management